Havenoiva is owned and operated by Datong Yueyun Network Technology Co., Ltd..
Business address: Office 108, Kaiyuan No. 1 Cultural and Creative Park, Kaiyuan Street, Kaiyuan Subdistrict, Pingcheng District, Datong, Shanxi 037000, China
Customer support: service@havenoiva.com
Customer Support
Havenoiva is operated by Datong Yueyun Network Technology Co., Ltd.. This page applies to customers who visit or purchase through Havenoiva.com. For support, contact service@havenoiva.com.
How To Contact Us
Email service@havenoiva.com for order questions, product compatibility, shipping help, returns, payment questions, and policy support. Please include your order number, checkout email, product name, and a clear description of the request.
Response Guidance
We reply as quickly as possible during business days. During new product drops, holidays, carrier delays, or high-volume support periods, response times may be longer. Sending complete order details helps us review your request faster.
Common Requests
Customers often contact us for device-fit guidance, case material questions, MagSafe compatibility, tracking assistance, damaged or wrong item reports, return eligibility, order changes, cancellation requests, and payment/security questions.
Sensitive Information Warning
Do not email passwords, full payment card numbers, identity documents, or unnecessary sensitive information. If extra verification is required, our support team will explain the appropriate secure process.