Havenoiva is owned and operated by Datong Yueyun Network Technology Co., Ltd..
Business address: Office 108, Kaiyuan No. 1 Cultural and Creative Park, Kaiyuan Street, Kaiyuan Subdistrict, Pingcheng District, Datong, Shanxi 037000, China
Customer support: service@havenoiva.com
Approved Return Address
Approved returns may be sent to: Office 108, Kaiyuan No. 1 Cultural and Creative Park, Kaiyuan Street, Kaiyuan Subdistrict, Pingcheng District, Datong, Shanxi 037000, China
Please contact service@havenoiva.com before shipping your return so we can confirm eligibility, return authorization, and packing instructions.
Return Eligibility
Havenoiva is operated by Datong Yueyun Network Technology Co., Ltd.. This page applies to customers who visit or purchase through Havenoiva.com. For support, contact service@havenoiva.com. Items may be eligible for return review when they are unused, clean, undamaged, and returned with original packaging, accessories, manuals, and inserts where practical.
How To Request A Return
Contact service@havenoiva.com before sending anything back. Include your order number, item name, reason for return, and photos when the request involves damage, defects, wrong items, missing items, or packaging concerns. We will confirm the return authorization and packing instructions if the request is eligible.
Inspection And Refund Review
Returned products are reviewed after receipt. Refund approval depends on product condition, policy eligibility, proof of purchase, and the return instructions provided by our support team. Original shipping, return shipping, handling, processing costs, and other non-refundable costs may be excluded where permitted.
Damaged, Wrong, Or Missing Items
If an order arrives damaged, incorrect, or incomplete, contact us quickly with photos of the packaging, product, shipping label, and issue. Depending on the review, possible resolutions may include replacement, refund, missing part support, or other reasonable assistance.
Non-Returnable Or Limited-Return Items
Customized products, final sale items, clearance items, hygiene-sensitive items, used items, products damaged by customer handling, and items returned without approval may be ineligible or limited. Contact support first so we can review your specific order.