Change Requests
Havenoiva is operated by Datong Yueyun Network Technology Co., Ltd.. This page applies to customers who visit or purchase through Havenoiva.com. For support, contact service@havenoiva.com. Email us as soon as possible with your order number and exact requested change.
Common Changes
Common requests include address correction, item change, device model correction, customization detail review, and cancellation requests.
Limitations
Once an order enters processing, printing, packing, fulfillment, or shipping, changes may not be possible. We cannot guarantee cancellation after operational work has started.
Canceled Orders
Eligible canceled orders are refunded to the original payment method where possible. Bank and payment provider posting times may vary.
Need help? Email service@havenoiva.com with your order number and checkout email when your question is order-related.